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The tool is web-based, consisting of 30 question designed to enable leaders of social service agencies evaluate how likely it is that their own organization is “managing to outcomes” – that is, whether its clients are apt to benefit, as intended, from the programming and services the agency offers.

This Report, generated instantaneously after the answers to all questions have been submitted, contains an overall organizational assessment, an assessment of each of the four performance management domains, and assessments of each of the 10 key indicators that define them – with a summary paragraph and a set of scores for each indicator, representing the level of organizational capacity to “manage to outcomes.”